Organization & Management
A company and its organization are part of a complex system of internal and external influences, which interact with each other.
To "run" a company requires from time to time a fresh and honest review of the ongoing activities within the organization. Because the organization in itself becomes sometimes "blind" how operations are being run. Interest in the latest techniques and holding on to old fashioned methods may preclude improvement and/or innovation.
A living organization works on its future and aims for a continuous improvement in all of its processes.
This means that a company should be prepared to continuously view its processes from the first contact with a potential customer all the way up to service and customer satisfaction.
Aspects to consider are:
- Rfq process, risk assesment
- Acceptance of order, presentation, transfer from sales to manufacturing
- Procurement, purchasing
- Logistical processes (parts and materials)
- Planning
- Manufacture
- Quality control checks
- Final inspection and release
- Logistical processes (packaging, transport)
- Service and or Maintenance
- Customer satisfaction
Indirect processes:
- Personnel management & Training
- Quality Assurance
- SHE Safety Health Environment
- Finance
